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Warranty
What if I'm dissatisfied with an item I've bought?
Alinx.ca offers a 15-day Satisfaction Guarantee on many items that we sell. Due to supplier and manufacturer restrictions, some opened items will be non-refundable, and any return is subject to prior approval from Alinx.ca. Items that are unopened and still in its original shrink wrap and sealed, can be returned without restriction, within 15 days of purchase, unless marked as unreturnable. All items returned to us must be shipped pre-paid.
Items eligible for return are subject to a 15% restocking fee, and if approved by Alinx.ca would be eligible for exchange, merchandise credit or refund. Due to the volatile nature of computer prices, items will only be refunded at the current pricing at the time of return. Software must be in its original box and unopened (still sealed in its original shrink wrap). Defective software will be exchanged with the same title (subject to availability).
Satisfaction Guarantee excludes CRT monitors, LCD monitors, notebook computers, mobile PCs, PDAs, printers, consumables (i.e. printer cartridges, CD-Rs, and blank media), televisions, consumer appliances (i.e. microwaves, refrigerators, etc.), customized computers, mouse pads and special order items.
What warranty do I get on software that I've bought?
Software must be in the original box and unopened (still in its original shrink wrap). Please note, Due to advances in CD and DVD copying technology we do not accept any opened or used software. Defective software will be exchanged with the same title and is subject to availability.
Before returning defective software, we strongly advise that the manufacturer be contacted. The manufacturer will have solutions to the majority of your questions concerning the software. Once the manufacturer has been contacted and still no remedy has been found, you may then contact our customer service.
Strongly recommended: Please make sure, that your system meets all system requirements before purchasing. Where possible, Alinx.ca will publish system requirements next to the description of the software, but we also recommend that requirements be confirmed from the publisher's web site. Alinx.ca will not return software due to failure of meeting system requirements.
What taxes do I pay?
All orders shipping within British Columbia (BC) will be charged the applicable provincial sales tax (PST). Goods and Services Tax will be charged for all orders shipped to a Canadian address, except for Government orders and orders bound to destinations where GST is exempt. Harmonized Sales Tax (HST) will be charged to residents of New Brunswick, Nova Scotia and Newfoundland.
For US bound orders, no additional taxes or duties will be charged.
What warranty do I get with products I've bought?
Alinx.ca warrants product(s) to be in good working condition and free from defects in material and workmanship for a period of one (1) year for OEM packages, and for thirty (30) days for RETAIL packages, from the original Invoice date unless otherwise restricted below or by the manufacturer's own warranty policy.
After that period, items are often covered by a manufacturer's warranty, but will vary depending on the product in question. Please refer to the manufacturer's web site for details.
If your product is not functioning properly upon arrival (DOA items), please contact our Support Department (but not later than 30 days from purchase for DOA items). In most instances, our representatives can assist you in diagnosing and resolving your product problems. In the case of a defective product, Alinx.ca will replace the product with an exchange of the same item, subject to in-stock availability.
To return a product you will require an RMA(Return Merchandise Authorization) from us, you will have to pay for shipping charges in returning the product to us. Repaired RMA items will be shipped back to you free.
When you purchase any product from Alinx.ca, you are entitled to its manufacturer's warranty against defective merchandise. Most of our major manufacturers’ policies require that you contact them directly for assistance regarding their products. These manufacturers will repair, return or replace them in accordance with their own policies. Please contact the respective manufacturer for additional details.
Physical damage to any product will void the product's warranty. Modifying a product in a permanent way is considered physical damage. Alinx.ca cannot honor warranty for CPU's that have bent pins, cracked or chipped cores, burnt or otherwise sustained any other type of physical damage. Physical damage voids any warranty previously implied for any product.
How do I get an Return Merchandise Authorization (RMAs) from alinx.ca?
All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by alinx.ca within 30 days or 1 year (depending on the warranty period for that product) of your original invoice date, for most retail merchandise. After 30 days or 1 year (depending on the warranty period for that product) from purchase we can no longer issue an RMA and will refer you to the manufacturer for warranty service. RMA's expire in 15 days after they are issued.
All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, software, manuals, blank warranty cards and other accessories and documentation included.
A valid RMA number must be written clearly on the outside of the packaging. Incomplete or unauthorized returns will be refused. The customer is responsible for any additional damage to an item or loss during shipment to alinx.ca. Therefore, we recommend that all items shipped to us be insured for damage or loss.
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